In this article we will discuss about the customer satisfaction index and its benefits. Customer Satisfaction Index: Customer satisfaction refers to the degree to which purchasers of goods and services are happy with not only the goods and services themselves, but the experience of ordering them, the delivery process, and every other part of the process. Companies should try to [...]
Traditional CRM software has been overtaken in recent years by Web CRM, also known as "online CRM", "hosted CRM, and "on-demand CRM." Today, more companies than ever are turning to the Web, and specifically to sales force(dot)com, for business applications like CRM. Why? Because to steer your company through these turbulent times, it's more important than ever to be on [...]
This article throws light upon the four main steps involved in setting successful CRM goals. The steps are: 1. Start CRM with Company Goals 2. Know the Working Parts of your CRM Plan 3. Work with Team Roles 4. Setting Goals. Setting Successful CRM Goals: Step # 1. Start CRM with Company Goals: You cannot develop a successful CRM strategy [...]