In this article we will discuss about:- 1. Introduction to Customer Satisfaction Survey 2. Need for Customer Satisfaction Survey 3. Steps. Introduction to Customer Satisfaction Survey: Customer satisfaction survey is an excellent way to measure whether or not business is meeting its customers' expectations. Customer satisfaction surveys should be a core tool for any business. Customer satisfaction surveys bring to [...]
Meaning of Customer-Related Database: Companies typically do not have a single customer database; instead, they have a number of customer-related databases. Large organizations, such as financial services companies, can have 20 or more customer systems, each with a separate database. These databases capture customer-relate data from a number of different perspectives. Customer-related data bases might be maintained in a number [...]
Traditional CRM software has been overtaken in recent years by Web CRM, also known as "online CRM", "hosted CRM, and "on-demand CRM." Today, more companies than ever are turning to the Web, and specifically to sales force(dot)com, for business applications like CRM. Why? Because to steer your company through these turbulent times, it's more important than ever to be on [...]