This article throws light upon the top three types of communication skill. The types are: 1. Writing Skills 2. Speaking Skills 3. Listening Skills. Communication Skill: Type # 1. Writing Skills: John Fielden suggests that the writing style should be apt to the situation and the effect the writer wants to achieve. Writing is more formal than talking. When we [...]
An excusive guide for writing fantastic business letters! Contents: Sequence-of-Ideas Patterns for Writing Business Letters Letter about Routine Claims Routine Letters about Credit Routine Letters about Orders Letters about Routine Requests 1. Sequence-of-Ideas Patterns for Writing Business Letters: Letters that convey pleasant messages are referred to as "good news" letters. Letters not likely to generate any emotional reaction are referred [...]
Contents: Writing For the Reader Saying "No" to an Adjustment Request Saying "No" to a Credit Request Saying "No" to an Order for Merchandise Saying "No" to a Request for a Favour Special Problems in Writing about the Unpleasant 1. Writing For the Reader: Without empathy for the audience's feelings, it is hard to gain its cooperation or persuade it [...]