Here is a list of eight tips that will help you to improve your customer service. The tips are: 1. Answer your phone2. Don't make promises unless you will keep them 3. Listen to your customers 4. Deal with complaints 5. Be helpful - even if there's no immediate profit in it 6. Train your staff (if you have any) [...]
Many B2B companies have adopted a market-based customer management structure, variously called key account management, national account management, regional account management or global account management. We use the term key account management (KAM) to cover all four forms. KAM is a structure that facilitates the implementation of CRM at the level of the business unit. A key account is an [...]
There are several things you can do to bring down your CRM costs will still providing superlative customer service: 1. Organize your Customer Data2. Have a Simple Way to Add Customer Information 3. Don't Assume that Personalized is Better. 1. Organize your Customer Data: The most important part of any CRM plan is to understand who your customers are and [...]