Tag Archives | Customer

Customer: Meaning, Expectations, Requirements & Model | Service Marketing

In this article we will discuss about:- 1. Meaning of Customer 2. Customers and Their Expectations 3. Customer Requirements 4. Manage Customer Expectations 5. The Conceptual Model of Customer Expectations of Service 6. Managing Customer Expectations to Improve Satisfaction. Contents: Meaning of Customer Customers and Their Expectations Customer Requirements Manage Customer Expectations  The Conceptual Model of Customer Expectations of Service [...]

By |2018-05-25T07:55:38+05:30May 25, 2018|Customer|Comments Off on Customer: Meaning, Expectations, Requirements & Model | Service Marketing
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Customer: Meaning, Types and Management | CRM

In this article we will discuss about:- 1. Meaning of Customer 2. Types of Customers 3. Management. Meaning of Customer: Customers are the lifeblood of any organization be it a global corporation with thousands of employees and a multi-billion turnover, or a sole trader with a handful of regular customers. A customer, also called client, buyer, or purchaser, is usually [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customers|Comments Off on Customer: Meaning, Types and Management | CRM
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Customer Satisfaction Index and Its Benefits | CRM

In this article we will discuss about the customer satisfaction index and its benefits. Customer Satisfaction Index: Customer satisfaction refers to the degree to which purchasers of goods and services are happy with not only the goods and services themselves, but the experience of ordering them, the delivery process, and every other part of the process. Companies should try to [...]

By |2017-03-07T09:28:00+05:30March 7, 2017|Customer Satisfaction|Comments Off on Customer Satisfaction Index and Its Benefits | CRM
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