Some of the ways of retaining long-term customers are: 1. Market the Existing Customers 2. Consistency in Approach and Interactions 3. Follow Commitments 4. Connect with Customers 5. Keep Promises 6. Position Company as a Resource for Life 7. Asking for Feedback and Input 8. Rewards for Staying on 9. Keep Learning. 10. Customer Visits 11. Personalized Email and Other [...]
Customer satisfaction is important because it is an indicator of service quality. If customers are dissatisfied, it's probably because their needs have not been met for some time. Here are some simple ways by which companies can make customers more satisfied: 1. Understating Customer's Needs 2. Exceeding Customer Expectations 3. Help Customers Help Themselves 4. Hire the Best Customer Service [...]
This article will guide you about the six important steps to be followed to achieve the goals of CRM. The steps are: 1. Setting a Clear Customer Experience Strategy 2. Selecting the Correct People 3. Developing, Motivating and Managing your People 4. Establishing Effective Service Delivery Processes 5. Building in Continuous Improvement 6. Ensuring Managers are the Key Change-Agents. Achieving [...]