Tag Archives | Customer Service

Managing the Customer Service Department

A guide for improving and managing the customer service department of your company:- 1. Meaning of Customer Service 2. Why Call It the Customer Service/Sales Profile ? 3. The Three Levels of Service/Sales 4. The Shape of Your Customer Service/Sales Profile 5. Managing Your Customer Service 6. Pitfalls of the Customer Service/Sales Profile. Contents: Meaning of Customer Service Why Call [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|Customer Service|Comments Off on Managing the Customer Service Department
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Improving your Customer Service Department

Here is a list of eight tips that will help you to improve your customer service. The tips are: 1. Answer your phone2. Don't make promises unless you will keep them 3. Listen to your customers 4. Deal with complaints 5. Be helpful - even if there's no immediate profit in it 6. Train your staff (if you have any) [...]

By |2016-06-22T16:17:59+05:30June 22, 2016|Customer Service|Comments Off on Improving your Customer Service Department
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