This article throws light upon the top twelve approaches to conflict resolution. The approaches are: 1. Win Win Approach 2. Creative Response 3. Empathy 4. Assertiveness 5. Cooperative Power 6. Managing Emotions 7. Willingness to Resolve 8. Mapping 9. Designing Options 10. Negotiation Skills 11. Third Party Mediators 12. Broadening Perspectives. 1. Win Win Approach: The win-win approach is about [...]
This article throws light upon the top three methods adopted for managing conflict in an organisation. The methods are: 1. Collective Bargaining 2. Conciliation and Mediation 3. Arbitration. Method # 1. Collective Bargaining: It is the process of direct negotiation on a collective or group basis between the representatives of employers and their employees for the settlement of disputes. The [...]
After reading this article you will learn about:- 1. Meaning of Conflicts 2. Sources of Conflict 3. Stages 4. Causes 5. Views 6. Impact 7. Results 8. Resolution. Meaning of Conflicts: Disputes between individuals and between groups are characteristic of human behaviour. Conflict (dispute) is a type of behaviour which occurs when two or more parties are in opposition or [...]