Operations management is the process of managing the production of goods and services. Thus operations is a broad term that encompasses both hard-goods manufacturing management and service management. Traditionally, the term 'production' brings to mind smokestacks, assembly lines and machine shops. However, the functional field of production and operations management (P/OM) refers to the broader idea of the producing activities [...]
Introduction to Operations Design: At its most basic level, planning for operations involves the design or re-design of the operations subsystem. Overall design goals are guided by higher organisational goals and the operations manager will then face various distinct operations decision areas in which design choices have been made. As Fig. 22.2 shows, these decision areas are interrelated. Choices in [...]
The modern view of management is that it is the creation and continuous improvement of organisational systems that — when used by organisational members — lead to increased value for the customers of its products or services. Continuous improvement is required in an internationally competitive world characterised by rapidly changing technology and customer demand for higher levels of value. Continuous [...]