Tag Archives | Success of CRM

Top 5 Success Factors for a CRM

This article throws light upon the five main factors responsible for the success of CRM. The factors are: 1. Strong internal partnerships around the CRM strategy 2. Employees at all levels and all areas accurately collect information for the CRM system 3. CRM tools are customer and employee friendly 4. Report out only the data you use, and use the [...]

By |2016-06-22T16:18:00+05:30June 22, 2016|Process|Comments Off on Top 5 Success Factors for a CRM
Read More

Success of CRM: 8 Factors

This article throws light upon the eight main factors responsible for the success of CRM. The factors are: 1. Top Management Commitment and Support 2. Define and Communicate CRM Strategy 3. Culture Change 4. Inter-Departmental Integration 5. Skillful Staff 6. Key Information on Customers 7. Manage IT Structure 8. Customer Involvement. Factor # 1. Top Management Commitment and Support: Top [...]

By |2016-06-22T16:18:00+05:30June 22, 2016|CRM|Comments Off on Success of CRM: 8 Factors
Read More
BusinessManagementIdeas.Com. All rights reserved.
Go to Top